Orders & Returns
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Where do you ship?
Currently Society of Paws ships throughout the US.
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How do you charge shipping?
For orders over $100, we offer free shipping. For orders under $100, we charge a simple, flat rate shipping charge of $9.
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When will my order ship?
Orders shipping from our warehouse will be processed within 1 to 2 business days. Some products may ship directly from our manufacturers. In this case, orders may take up to 5 business days to process. We will email you if processing of your order is delayed for any reason.
Have any questions? Just shoot us an email at support@societyofpaws.com
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Returns
We understand, sometimes things don’t work out. Online purchases of new, unused items can be returned for a refund within 14 days of delivery. To start a return, please email us at support@societyofpaws.com. Please include your order number and your name. We’ll send you further instructions and information to complete your return.
Returns will be processed within 1-3 days of receipt. Please note that some credit cards take up to 1-5 days to reflect refund charges. We’ll send you a return update once we have received and are processing your refund request. Please note, that we currently do not offer pre-paid return labels and your original shipping charges are not refunded.
Have any questions on your return? Just shoot us an email at support@societyofpaws.com with your order number and we'll get right on it.